Real Time Analyst (SDQ)
HoratioCore Responsibilities
The Real Time Analyst is responsible for monitoring service levels and site performance to manage incoming and outbound communication volumes. Key duties include tracking employee attendance, monitoring productivity against schedules, and communicating performance KPIs to leadership.
Requirements
Candidates must have 2-3 years of experience in Workforce Management within a contact center environment. Proficiency in G-Suite and experience with CRMs like Salesforce and RingCentral are required.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
On-site