Especialista Cuidado al Cliente / Principal Afore
Principal MéxicoCore Responsibilities
Manage and resolve customer complaints and clarifications at the branch level to prevent escalation to CONDUSEF authorities. Coordinate with branch leaders and business areas to maintain quality standards and accurate system records.
Requirements
Requires a degree (completed or incomplete) in Law, Business Administration, or a related field. Experience in customer service specifically within complaint management and proficiency in computer tools are preferred.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
Spanish
Work Mode
Hybrid