Minicenter Manager

Supervise the operation of Minicenters and lead the team to ensure service level compliance. Manage relationships with corporate clients, negotiating agreements that favor service commitments. Monitor and interpret metrics related to experience, service, and operations, and develop improvement plans based on analysis.

At least five years of experience leading customer service teams. Knowledge in managing and interpreting experience and service indicators such as VoC, NPS, FCR, and SLA. Intermediate English proficiency and experience in the insurance sector are preferred.

We offer a competitive compensation package that includes health insurance, life insurance, and performance bonuses. Additional benefits include extended maternity and paternity leave, volunteer opportunities, and a day off for your birthday.