LatoJobs

Refund Policy

Last updated: 2025-12-01

This Refund Policy applies to all purchases made on LatoJobs.com (“Platform”), which is operated by Genty Consulting LLP, registered in England and Wales (Partnership number: OC453424), with its registered address at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

All payments are processed by Mollie.com or its affiliated entities, a certified Payment Service Provider. Refunds, where applicable, will be issued exclusively through Mollie.

1. General Policy

Refunds are not guaranteed and may only be issued in specific, limited circumstances as outlined below. Once a service has been delivered, refunds are generally not provided.

2. Refund Eligibility

A refund may be granted only under the following conditions:

2.1 Duplicate Payments

If you were mistakenly charged more than once for the same purchase, we will issue a refund for the duplicate transaction.

2.2 Technical Errors

If a job posting, subscription, or promotional upgrade cannot be published or accessed due to a verified technical issue on our side, and the service was not delivered, you may be eligible for a refund.

2.3 Service Not Delivered

If a purchased job posting or “Featured Job” upgrade was not made available on the Platform due to our error, we will either issue a refund or provide the service again at no cost.

3. Non-Refundable Items

Refunds will not be issued for the following:

  • Successfully published job postings
  • Featured job upgrades that were displayed as intended
  • Subscription periods already used or partially used
  • Employer errors in job content, formatting, or posting
  • Lack of applications or candidate quality
  • Accidental purchases where the service was delivered
  • Changes in hiring needs after posting

4. Subscription Refunds

All subscription payments are recurring and processed by Mollie.

  • Refunds are not provided for partially used billing periods
  • Cancelling a subscription stops future renewals but does not refund past charges
  • Cancellations must be made before the next billing cycle

5. Refund Request Process

To request a refund, please follow these steps:

  1. Email us at legal@latojobs.com
  2. Include your invoice number, account email, and the reason for your request
  3. We will review your request within 7 business days
  4. If approved, your refund will be issued exclusively through Mollie

6. Mollie Buyer Protection

All purchases are covered by Mollie's security and protection policies. Depending on your location, additional consumer protection rights may apply through Mollie. For details, please refer to Mollie's official documentation.

7. Contact Information

For any questions regarding this Refund Policy, contact:

Genty Consulting LLP
71–75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom
Email: legal@latojobs.com