LatoJobs

Refund Policy

Last updated: 2026-09-13

This Refund Policy applies to all purchases made on LatoJobs.com (“Platform”), which is operated by Genty Consulting LLP, registered in England and Wales (Partnership number: OC453424), with its registered address at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

All payments are processed by Stripe, a certified Payment Service Provider. Refunds, where applicable, will be issued exclusively through Stripe.

1. General Policy

Refunds are not guaranteed and may only be issued in specific, limited circumstances as outlined below. The key rule: a refund is only possible for job posting credits you have not yet used to submit a job. Once you submit a job posting, the credit is consumed and the service is considered delivered — regardless of how the submission is later reviewed.

2. Refund Eligibility

A refund may be granted only under the following conditions:

2.1 Duplicate Payments

If you were mistakenly charged more than once for the same purchase, we will issue a refund for the duplicate transaction.

2.2 Unused Job Posting Credits

If you purchased a Single Post or 10 Job Posts credit and have not submitted a job posting with it, you may request a refund for the unused credit(s).

Note that submitting a job posting consumes a credit immediately, before our moderation team reviews it. If a submission is later rejected, the credit itself is automatically returned to your balance so you can submit a corrected posting — this is separate from a cash refund and does not require contacting us.

3. Non-Refundable Items

Refunds will not be issued for the following:

  • Job posting credits already used to submit a job posting
  • Job postings that have been published on the Platform
  • Employer errors in job content, formatting, or posting
  • Lack of applications or candidate quality
  • Changes in hiring needs after a job has been submitted or posted

4. Job Posting Credits

Job posting plans (Single Post, 10 Job Posts) are one-time purchases, not recurring subscriptions — there is nothing to cancel and no future renewal to stop.

  • Refunds are not provided for job posting credits already used to submit a job
  • Unused credits from a purchase do not expire

5. Refund Request Process

To request a refund, please follow these steps:

  1. Email us at legal@latojobs.com
  2. Include your invoice number, account email, and the reason for your request
  3. We will review your request within 7 business days
  4. If approved, your refund will be issued exclusively through Stripe

6. Stripe Buyer Protection

All purchases are covered by Stripe's security and protection policies. Depending on your location, additional consumer protection rights may apply through Stripe. For details, please refer to Stripe's official documentation.

7. Contact Information

For any questions regarding this Refund Policy, contact:

Genty Consulting LLP
71–75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom
Email: legal@latojobs.com