Mercado Libre

Experience User Accounts Semi Senior Analyst - Customer Experience

Mercado Libre

What You'll Do

Understand and anticipate user problems, identifying opportunities in processes, services, and products to reduce friction. Monitor user experience metrics and identify improvement opportunities based on data analysis. Present identified opportunities and formulate recommendations to enhance performance indicators.

What We're Looking For

Agility to handle demands of varying complexity and solve problems. Advanced knowledge of office and Google environment; SQL and Tableau knowledge are differentiators. Intermediate Spanish knowledge is a plus, with an interest in developing the language.

What We Offer

Be part of an entrepreneurial company that values long-term thinking. Opportunities for personal development in a learning and growth environment. A great work atmosphere with everything needed for a great experience.

Additional Information

Experience Level

Mid-Level

Job Language

Portuguese

Employment Type

Full-time

Work Mode

Remote