Core Responsibilities

The Account Manager will manage new client integrations and maintain communication with support specialists and clients. They will also assist clients in improving their support experience and monitor service quality.

Requirements

Candidates need to have fluency in English and at least one year of experience in a similar role with proven team management skills. Familiarity with customer support platforms and a solid understanding of KPIs and SLAs in customer support are also required.

Additional Information

Experience Level

2-5 years

Job Language

English