Quality Analyst - BPO
Pacifica ContinentalCore Responsibilities
Monitor and evaluate voice interactions between customer service representatives and clients to ensure compliance with quality standards. Provide constructive feedback and collaborate with the training team to develop programs addressing identified skill gaps.
Requirements
A university degree or equivalent experience in a customer service or BPO environment is required. Candidates should have proven experience as a Quality Analyst in a BPO setting, particularly in voice process evaluation.
Key Skills & Technologies
Additional Information
Experience Level
2-5 years
Job Language
Spanish