General L1 support
NTT DATACore Responsibilities
The Helpdesk Associate will provide telephone, email, chat, and remote diagnostic technical support for desktops, peripherals, and software. They will also manage user requests through a ticketing system and ensure customer requests are resolved within defined service levels.
Requirements
Candidates should have basic troubleshooting skills and a fundamental understanding of network and desktop administration. The role requires effective communication with users and the ability to maintain documentation.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
English
Work Mode
Hybrid