Customer Support Specialist
ZenGRCCore Responsibilities
As a Customer Support Specialist, you will troubleshoot complex technical issues and guide customers through platform configuration. You will also collaborate with various teams to ensure customer success and contribute to knowledge base improvements.
Requirements
Candidates should have 3+ years of experience in customer support or technical roles for SaaS products, with strong troubleshooting skills. Familiarity with GRC frameworks and experience with support tools like Salesforce and Jira is preferred.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Remote