Customer Experience Agent
NeloCore Responsibilities
The Customer Experience Agent will deliver fast and empathetic support while handling complex user scenarios and analyzing tickets to detect root causes. They will also collaborate with the automation team to improve support flows and stay updated on product changes.
Requirements
Candidates should have 2-4 years of experience in customer support or fintech environments and possess strong analytical skills. Fluency in Spanish and comfort with English are required, along with a proactive approach to problem-solving.
Key Skills & Technologies
Additional Information
Experience Level
2-5 years
Job Language
English