Community Manager (Social-First Customer Care Specialist)
BrickBrandsCore Responsibilities
You will be the first point of contact for users across social channels and email, supporting customers by responding to questions and resolving issues. Your role includes managing direct messages, using a CRM to track cases, and providing product guidance.
Requirements
Candidates need a High School Diploma and at least 2 years of experience in social care or digital customer service. Strong communication skills and the ability to handle customer issues calmly under pressure are essential.
Key Skills & Technologies
Additional Information
Experience Level
2-5 years
Job Language
English