General L1 support
NTT DATACore Responsibilities
The Helpdesk Associate will provide telephone, email, chat, and remote diagnostic technical support for desktops, peripherals, and software. They will diagnose and troubleshoot Level 1 problems and manage user requests through the ticketing system.
Requirements
Candidates should have basic troubleshooting skills and a fundamental understanding of network and desktop administration. Effective communication and customer service techniques are also required.
Key Skills & Technologies
Additional Information
Experience Level
0-2 years
Job Language
English