Support Agent
Scale AICore Responsibilities
The Support Agent resolves routine and moderately complex contributor inquiries through email and chat support channels. They document investigations and actions taken, and contribute feedback to improve workflows and documentation.
Requirements
Candidates should have prior experience in high-volume customer support and be comfortable managing work independently. Strong written and verbal English communication skills are essential, along with familiarity with customer service tools.
Key Skills & Technologies
Additional Information
Experience Level
2-5 years
Job Language
English