CJ225: Customer Care Representative-9
FedExCore Responsibilities
The Customer Care Representative serves as the direct contact for targeted accounts, providing priority assistance and responding to customer requests efficiently. They analyze trends affecting customer satisfaction and maintain complete customer records to anticipate shipping needs.
Requirements
Candidates must have a high school diploma and proficiency in English, along with two years of customer service experience. Knowledge of a foreign language and extensive knowledge of FedEx tracking systems are also required.
Key Skills & Technologies
Additional Information
Experience Level
2-5 years
Job Language
English