Front

Front is an AI-powered customer operations platform based in San Francisco, California. Founded in 2014, it centralizes and streamlines customer communications for over 9,000 organizations across various industries. The platform combines the efficiency of a help desk with the familiarity of email, enabling teams to deliver exceptional customer service through collaboration and automation. Front offers a suite of tools that unify customer interactions across channels like email, SMS, WhatsApp, and live chat. Key features include real-time team collaboration, automated routing, a flexible ticketing system, and workflow automation. The platform also incorporates AI capabilities, such as chatbots and smart routing, to enhance customer interactions and support team workflows. Additionally, Front provides a built-in knowledge base for self-service support and offers analytics for performance tracking and insights. Targeting B2B organizations in sectors like technology, financial services, and logistics, Front is designed for customer-facing teams, including support, account management, and sales. Its email-inspired interface and focus on personalized communication help foster long-term customer loyalty.