Gladly

Gladly is an AI-powered, people-centered customer service platform founded in 2014 and based in San Francisco, California. The company focuses on enhancing customer experience (CX) by unifying all customer interactions into a single, ongoing conversation. This approach allows brands to engage with customers across various channels, including voice, email, chat, SMS, and social media, without requiring customers to repeat themselves when switching channels. Gladly offers a comprehensive suite of