ModSquad

ModSquad is a business process outsourcing (BPO) company based in Sacramento, California, founded in 2007. The company specializes in digital engagement services, including customer support, content moderation, community management, social media management, crisis management, and digital engagement strategy. Originally named Metaverse Mod Squad, it rebranded in 2015 to reflect its broader focus beyond virtual worlds. With a global presence, ModSquad operates offices in locations such as New York, Texas, London, Ireland, Costa Rica, and the Philippines, employing around 1,247 people. The company serves a diverse range of industries, including gaming, e-commerce, technology, entertainment, and media, and has reported revenue of $424 million. ModSquad has received several awards for its services, including a Silver Stevie Award and a Gold Globee Award, showcasing its commitment to excellence in customer service and digital engagement.