Omilia

Omilia Ltd. is a Cyprus-based company founded in 2002, specializing in conversational AI solutions for customer service automation. Headquartered in Larnaca, Omilia has evolved from a contact center integrator to a leader in the field, providing human-like voice and chat experiences across various industries, including automotive, energy, financial services, healthcare, media, travel, and utilities. The company offers the Omilia Cloud Platform (OCP), a no-code platform designed for enterprise-scale automation. It supports omni-channel interactions with high accuracy in intent identification and task completion. Omilia's products include virtual assistants for self-service tasks, real-time AI support for human agents, and tools for monitoring and optimizing interactions. The platform also features voice biometrics for security and is available through various deployment options, including SaaS and private cloud. Recognized in multiple industry assessments, Omilia emphasizes scalability and responsible AI adoption.