Percepta

Percepta LLC is a global customer experience organization focused on the automotive and mobility sectors. Established as a joint venture between TTEC and Ford Motor Company, it has been operating for 25 years and provides comprehensive CX support across 13 countries and 60 markets. The company specializes in serving mass-market and luxury automotive brands, OEMs, dealers, and fleet solutions, with a strong emphasis on electric vehicles, telematics, and emerging mobility technologies. Percepta offers a wide range of services, including customer care and support, digital and omnichannel engagement, back-office operations, and optimization for growth. Their approach combines expert agent training with advanced technologies like AI to enhance customer interactions and satisfaction. With a global workforce of 1,000 to 4,999 employees, Percepta is dedicated to building loyalty and improving operational efficiency for its clients in the automotive industry.