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Discover companies hiring across Latin America
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Engageware is an AI-powered customer engagement platform tailored for regulated industries. Founded in 1999 and based in Tewksbury, Massachusetts, the company has become a leader in its field, serving 25% of the top banks and facilitating 3 billion customer interactions across over 600 organizations in more than 20 countries. The platform features three main components: AI Customer Agents that automate conversations with a high resolution capability, Appointment Management that efficiently converts customer intent into booked appointments, and Knowledge Management that provides quick, compliant answers to inquiries. Engageware focuses on industries where security and compliance are paramount, including banking, healthcare, and government sectors. The company is led by CEO Dan O'Malley and a team of experienced executives dedicated to delivering effective customer engagement solutions.
Glean is an AI-powered Work AI platform designed to enhance productivity by connecting to various enterprise data sources. Founded by former Google search engineers, including CEO Arvind Jain, Glean addresses the challenge of accessing workplace information by indexing both structured and unstructured data from over 100 applications, such as Slack, Google Workspace, and Salesforce. The platform offers several key features, including Glean Search, which provides semantic and lexical search capabilities, and Glean Assistant, a personalized AI that automates tasks and integrates with various tools. Glean also allows users to create autonomous AI agents to streamline workflows. With a subscription-based pricing model, Glean supports various teams, including engineering, support, sales, and HR, by eliminating information silos and automating repetitive tasks. The company has been recognized as an 'Emerging Leader' in Gartner's Emerging Market Quadrant for AI Knowledge Management Apps.
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