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Engageware is an AI-powered customer engagement platform tailored for regulated industries. Founded in 1999 and based in Tewksbury, Massachusetts, the company has become a leader in its field, serving 25% of the top banks and facilitating 3 billion customer interactions across over 600 organizations in more than 20 countries. The platform features three main components: AI Customer Agents that automate conversations with a high resolution capability, Appointment Management that efficiently converts customer intent into booked appointments, and Knowledge Management that provides quick, compliant answers to inquiries. Engageware focuses on industries where security and compliance are paramount, including banking, healthcare, and government sectors. The company is led by CEO Dan O'Malley and a team of experienced executives dedicated to delivering effective customer engagement solutions.
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