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Discover companies hiring across Latin America
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Discover companies hiring across Latin America
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Advanced Call Center Technologies, LLC (ACT) is a prominent provider of contact center and back-office support services, established in 1997. The company employs around 12,000 people and generates annual revenue of $1.9 billion. ACT is 100% employee-owned, with a leadership team primarily promoted from within. Headquartered in Berwyn, Pennsylvania, ACT operates internationally with locations in the United States, Jamaica, Guatemala, and South Africa. The company holds a BBB A+ rating and has been accredited since 2008. ACT offers a Total Experience (MX) model that combines Employee Experience (EX), Customer Experience (CX), User Experience (UX), and Digital Experience (DX) across various platforms. Their services include live and digital customer experience solutions, AI-enabled technology tailored to client needs, back-office support, and deep analytics for performance tracking. ACT is recognized for its skilled agents and advanced technology platforms, ensuring customized solutions and transparent performance metrics. The company has received several industry awards, highlighting its commitment to excellence in customer service and innovation.
Dock is a prominent financial technology company based in Brazil, focused on providing infrastructure and regulatory solutions for payments and digital banking throughout Latin America. The company enables businesses to operate as their own banks or utilize fintech solutions through a customizable, white-label platform. This platform supports digital accounts, branded credit, debit, and prepaid cards, as well as various payment methods, including Brazil's instant payment system, Pix. Dock's API-driven platform manages all aspects of bureaucracy, IT, product development, regulatory compliance, licensing, and fraud prevention. It processes billions of transactions annually and serves over 70 million active accounts across nine countries, including Brazil, Mexico, and Argentina. The company is recognized for its significant market share in branded cards in Brazil and is a regulated participant in Pix. Dock emphasizes innovation and financial inclusion, aiming to empower unbanked and underbanked individuals in Latin America through its services.