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Horatio is a business process outsourcing (BPO) company that specializes in customer support and experience services for innovative brands. Founded in 2018 by three Columbia Business School classmates, the company has grown rapidly and now employs around 3,000 skilled professionals across offices in the Dominican Republic, Colombia, New York, and Miami. Horatio combines technology with personalized service to help businesses scale while maintaining their brand identity. The company offers omnichannel customer support across various communication platforms, including SMS, calls, email, and social media. Its tailored solutions cater to several industries, such as e-commerce, healthcare, SaaS, tech, hospitality, and gaming. Horatio is known for its commitment to quality, achieving a 98% quality assurance rate, and providing comprehensive support structures that include trainers and customer success managers. With a focus on employee wellbeing and professional development, Horatio maintains a low employee turnover rate, ensuring high levels of satisfaction and service continuity for its clients.
MyOutDesk is a virtual assistant company founded in 2008 by Daniel Ramsey. It specializes in providing high-quality remote staffing solutions from the Philippines, helping businesses across over 51 industries reduce hiring costs by up to 70%. With nearly 20 years of experience, MyOutDesk serves more than 8,500 clients globally, including small and medium-sized businesses as well as Fortune 500 companies. The company offers a range of virtual assistant services, including administrative support, customer service, marketing, sales, and specialized roles like recruiting and bookkeeping. MyOutDesk employs rigorous screening processes for its virtual professionals and provides them with necessary equipment, benefits, and HR management. The company integrates Generative AI tools into its MyTimeIn platform to enhance productivity while ensuring privacy and security. Clients benefit from significant cost savings, with over $55 million saved annually in staffing expenses.
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