CX Analyst
RappiCore Responsibilities
The CX Analyst is responsible for optimizing Rappi's workforce for efficiency and effectiveness, leading the implementation of structured workforce processes, and monitoring key performance indicators. This includes generating forecasts, providing data for capacity planning, and collaborating with various teams to address workforce management issues.
Requirements
The job requires a proactive approach to workforce management and the ability to analyze and address performance deviations. Strong communication and collaboration skills are essential for working with different teams and stakeholders.
Key Skills & Technologies
Additional Information
Experience Level
2-5 years
Job Language
English