Cloud Support Engineer - Big Data, AWS Support Engineering

Resolve complex customer issues that span multiple AWS services using structured troubleshooting and root cause analysis. Act as a trusted technical advisor, guiding the adoption and best-practice use of services like Amazon EC2 and Amazon S3. Collaborate with customer stakeholders on incidents and architectural trade-offs, and create technical content to help the wider team grow.

3+ years of technical engineering experience and a Bachelor's degree in Computer Science, Engineering, Mathematics, or equivalent. Experience with Hadoop ecosystems and data lake architecture. Familiarity with cloud computing concepts and experience in a customer-facing technical role.

This role operates on a follow-the-sun model, primarily Monday–Friday, with weekend work on a rotational basis. It may require travel of up to 10% or more.