Supervisor Client Care and Service Hub
Absa GroupCore Responsibilities
The Hub Supervisor is responsible for overseeing the daily operations of the Client Care and Assist Hub, ensuring high-quality service delivery to Business Banking, CIB, and Wealth customers. This includes managing inbound and outbound interactions, handling complaints, and supporting the team leader in achieving performance metrics.
Requirements
The role requires a strong background in customer service and operations management, with skills in training and coaching team members. Experience in complaint management and quality assurance is also essential.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
On-site