Team Leader Client Care and Service Hub
Absa GroupCore Responsibilities
The Team Leader is responsible for the day-to-day management of inbound and outbound interactions with Business Banking, CIB, and Wealth customers. They will also oversee complaint management, quality assurance, and training for team members.
Requirements
The role requires strong leadership skills and experience in client care and service management. Candidates should have a background in managing operations and a focus on quality assurance and training.
Key Skills & Technologies
Additional Information
Experience Level
5-10
Job Language
English
Work Mode
On-site