Customer Service Agent (Santiago)
One Park FinancialCore Responsibilities
The Merchant Success Representative is responsible for communicating funding application results to merchants via phone, SMS, or email, providing explanations for negative outcomes and guidance for future improvements. Additionally, the role involves performing research, reviewing merchant interactions, and assisting the Merchant Success Supervisor with customer experience tasks.
Requirements
Candidates must be fluently bilingual in English and Spanish and possess effective verbal and written communication skills, along with intermediate/advanced computer proficiency, including Microsoft Office. Preferred experience is in customer service-related roles, and a degree in Business Administration or a related field is a plus.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
English
Work Mode
On-site