Manager - Customer Success
Rock Solid ERP (Rebranded as Pharos Solutions)Core Responsibilities
The Manager, Customer Success is responsible for leading and motivating individuals to drive client adoption of SaaS solutions across various tiers, ensuring visible value aligned with client business outcomes. This role involves developing and executing strategies for customer success leadership, sales growth through upsell/cross-sell, team management, and operational excellence.
Requirements
Candidates must have over 5 years of leadership experience in a relevant field like a software company or marketing agency, with demonstrated success in team building and implementing customer success automation strategies. Strong analytical skills, exceptional interpersonal abilities for relationship building, and experience managing distributed teams are essential.
Key Skills & Technologies
Additional Information
Experience Level
5-10
Job Language
English
Work Mode
Remote