CONSULTOR ASSISTENTE DE CUSTOMER EXPERIENCE - FOCO EM ENGENHARIA (35274-35275-35276-35907)

Manage and respond to complaints on high-visibility public platforms, acting as the technical voice of the brand. Collaborate with the legal team on judicial cases and consumer defense demands. Take control of urgent cases affecting product safety or brand image, making quick and assertive decisions. Investigate complex complaints to diagnose root causes and propose effective solutions.

Technical degree in Automotive Mechanics/Electrical and a Bachelor's degree in Mechanical Engineering, Mechatronics, Electrical Engineering, or related fields. Previous experience in automotive after-sales, high-level technical support, or similar roles. Solid experience with automotive products, mechanical/electrical functioning, and fault diagnosis.

The company offers a hybrid work model with three days in the office. Employees receive medical and dental assistance, profit-sharing, private pension plans, and various educational subsidies. Additional benefits include extended maternity and paternity leave, free parking, and holiday gifts.