Partner Operations Analyst

Receive demands from partners and Market Managers, gather evidence, and identify cause, urgency, and commercial impact. Resolve cases within your scope and escalate others with complete diagnosis and evidence until closure. Support account setup and maintenance of content, rooms, policies, and configurations in the extranet. Investigate booking issues, cancellations, charges, and payments, coordinating with responsible areas.

2 to 4 years of experience in Customer Operations, Customer Success, B2B support, hospitality, or partner operations. Analytical skills to gather evidence, identify root causes, and prioritize by impact. Experience with CRM and ticket management tools like HubSpot, ServiceNow, or Jira is desirable. Strong organizational skills to manage multiple demands and commitments simultaneously.