Junior L1 Genesys Support Engineer
MiratechCore Responsibilities
The role involves managing and resolving client inquiries and technical issues related to Genesys Cloud within defined SLA requirements. Responsibilities include performing callflow updates, creating and routing tickets, and implementing L1/L2 level fixes.
Requirements
Candidates must have experience in technical support, troubleshooting, and root cause analysis, along with a strong understanding of SLA principles. The position requires a fast learner with a proactive mindset, attention to detail, and a collaborative approach to teamwork.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
English
Work Mode
Remote