Gerente de Gestão do Cliente - (Atendimento PME)

Define and execute the Customer Experience strategy for the SME segment. Lead the customer service operation, ensuring quality, efficiency, and performance indicators are met. Monitor and evolve experience and operational KPIs, utilizing data and insights to support decisions and identify opportunities.

Bachelor's degree in Administration, Marketing, Engineering, Economics, Information Systems or related fields. Experience in leading Customer Experience operations, preferably in B2B or SME segments. Knowledge in omnichannel operations management, CRM, BI tools, and continuous improvement methodologies is a plus.

The position operates in a hybrid model, based in São Paulo with weekly presence in São Carlos. The company promotes equality of opportunity and affirmative action.