FBS Help Desk Analyst I
CapgeminiCore Responsibilities
Provides technical phone support and conducts problem analysis for incidents of moderate complexity. Escalates issues to internal IT partners or external vendors and maintains accurate documentation of all service requests.
Requirements
Requires a high school diploma or equivalent, with a bachelor's degree preferred. Candidates must have at least one year of help desk experience and proficiency in English.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
English
Work Mode
Remote