Client Success Manager (Healthcare & RCM)

Key Responsibilities:

Client Relationship Leadership: Serve as the trusted main point of contact for clinic key stakeholders, conducting regular business reviews and maintaining strong relationships to drive retention and high NPS.
RCM Analytics & Insights: Assess key revenue cycle metrics (Days in A/R, net collection rates, denial trends) and translate complex financial data into clear, actionable client presentations.
Operational Coordination: Partner closely with offshore billing, coding, and credentialing teams to ensure daily ticket resolution, project delivery, and alignment with client financial goals.
Proactive Problem Solving: Identify potential operational bottlenecks early, proactively framing challenges into strategic improvement opportunities for client practices.
Workflow Optimization: Collaborate with internal RCM leaders to refine SOPs, streamline billing processes, and eliminate root causes of revenue leakage.

POSITION: Client Success Manager (Healthcare & RCM)
Location: Remote(EST Time Zone)
Schedule: Monday to Friday; 9:00AM - 5:00PM (EST)
Compensation: Up to 5000 USD/month (commensurate with experience)

Note: Independent contractor position

WE'RE LOOKING FOR SOMEONE WHO HAS:

• Client Relationship Leadership: Serve as the trusted main point of contact for clinic key stakeholders, conducting regular business reviews and maintaining strong relationships to drive retention and high NPS.
• RCM Analytics & Insights: Assess key revenue cycle metrics (Days in A/R, net collection rates, denial trends) and translate complex financial data into clear, actionable client presentations.
• Operational Coordination: Partner closely with offshore billing, coding, and credentialing teams to ensure daily ticket resolution, project delivery, and alignment with client financial goals.
• Proactive Problem Solving: Identify potential operational bottlenecks early, proactively framing challenges into strategic improvement opportunities for client practices.
• Workflow Optimization: Collaborate with internal RCM leaders to refine SOPs, streamline billing processes, and eliminate root causes of revenue leakage.

If you meet these requirements, we'd love to receive your application.