Mid Market Onboarding Coach

Serve as the trusted advisor for assigned mid-market customers, providing strategic guidance on operational workflows, change management, system configuration, and platform adoption throughout the onboarding journey. Own the customer relationship end-to-end—guiding system setup, resolving escalated issues across channels, and facilitating the journey from onboarding through hypercare and transition to ongoing support. Deliver consultative training and coaching that empowers customers to confidently learn, adopt, and maximize platform value.

4+ years of hospitality operations experience, preferably in leadership or senior operational roles within hotels, resorts, hotel groups, or hospitality management companies. Demonstrated expertise in hotel operations, including front office, reservations, revenue management, guest services, distribution, and property management systems. 2+ years of SaaS onboarding, implementation, customer success, account management, or customer-facing software experience preferred.

Remote First, Remote Always. PTO in accordance with local labor requirements. Fully Paid Parental Leave. Home office stipend based on country of residency. Professional development courses in Cloudbeds University.