What You'll Do
Attend and register user requests in the ticket management system. Categorize and prioritize tickets according to client-defined rules and procedures. Provide guidance to users when requests are outside the contracted scope, indicating the appropriate channel for assistance.
What We're Looking For
Higher education in progress or completed, preferably in Information Technology, Information Systems, Computer Science, or related fields. Basic knowledge in IT technical support. Familiarity with hardware, software, operating systems, and IT infrastructure.
What We Offer
The company offers a positive impact on both business and employee lives, emphasizing professional growth in an innovative environment. Benefits include discounts on courses and health services.
Key Skills & Technologies
Additional Information
Experience Level
Junior
Job Language
Portuguese
Employment Type
Full-time
Work Mode
Remote