What You'll Do
Gather user, business, and operational needs through interviews, contextual observation, workshops, and other research techniques. Identify insights, opportunities for improvement, and pain points in digital processes and experiences. Design end-to-end experiences aligning user, business, and operational needs. Create Customer Journey Maps, Service Blueprints, User Flows, and process diagrams.
What We're Looking For
3+ years of experience in UX/UI for digital products. Proven experience designing web and mobile applications. 2+ years of experience in research, discovery, and user validation activities. Experience working with Design Systems and creating Service Blueprints, Customer Journey Maps, and User Flows.
What We Offer
The position is hybrid, requiring in-person attendance 1 to 2 times a week and availability for store visits as needed.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Spanish
Employment Type
Full-time
Work Mode
Hybrid