Consultor Assistente de Customer Experience - Foco em Engenharia (35274-35275-35276-35907)

Manage and respond to complaints on high-visibility public platforms, acting as the technical voice of the brand. Collaborate with the legal team on judicial cases and consumer protection demands. Take control of urgent cases that may impact brand reputation, making quick and effective decisions. Analyze complex complaints to diagnose root causes and propose viable solutions.

Technical degree in Automotive Mechanics/Electrical and a Bachelor's degree in Mechanical Engineering, Mechatronics, Electrical Engineering, or related fields. Previous experience in automotive after-sales, high-level technical support, or similar roles. Solid experience with automotive products and mechanical/electrical diagnostics.

The company offers a comprehensive benefits package including medical and dental assistance, profit-sharing, private pension plan, and various allowances. There are also extended maternity and paternity leaves, educational support for employees and their children, and opportunities for professional development.