OPS Technical Director

Direct, coach, and mentor a team of frontline Implementation Managers to enhance leadership capability and team engagement. Build, standardize, and scale client activation frameworks for efficient onboarding experiences. Establish and oversee department-wide SLAs, KPIs, and operational metrics to ensure performance excellence. Drive initiatives for long-term data reliability and usability, advocating for system enhancements based on analysis of support and integration trends.

Bachelor’s degree in a relevant field. 8+ years of experience in technical onboarding, client integrations, or account management, with at least 2 years managing people managers or leading multi-tiered teams. Proven success in scaling implementation operations and establishing SLAs/KPIs. Strong analytical skills with the ability to interpret operational data and translate insights into process improvements.