Analista Suporte Bilingue Jr N1

Attend and register all user requests in the ticket management system. Categorize and prioritize tickets according to client-defined rules. Inform users when requests fall outside the contracted scope. Resolve tickets via phone and/or remote control, addressing infrastructure-related questions and incidents.

Knowledge in IT Support. Advanced English for conversation. Strong written and oral communication skills.

CLT hiring. Remote work arrangement with a 6x1 schedule initially, adjusted as necessary. Working hours from 7 AM to 2:40 PM.