Genius IQ Customer Support Analyst

Manage the support queue, resolving or escalating issues as needed. Troubleshoot basic API inquiries and software access challenges. Maintain customer distribution lists and playbooks for outage and delivery updates. Coordinate with game-day operational teams and System Support Engineers to address any game-day related inquiries or outages.

Previous experience in customer support, data delivery, or product operations roles. Strong communication skills in both verbal and written English. Experience working with software platforms and troubleshooting technical issues. Ability to prioritize, manage, and execute on simultaneous projects with strong attention to detail.

We offer a competitive salary and a range of benefits, committed to supporting employee wellbeing and helping you grow your skills, experience, and career. Our hybrid working models differ depending on your role and location.