Core Responsibilities

Act as a focal point for business interactions with internal areas such as Operations, Credit, Risk, Legal, Compliance, Technology, Commercial, Finance, and Customer Service. Map bottlenecks, propose improvements, and monitor the implementation of solutions to enhance efficiency, conversion, control, and quality of operations. Support the definition and monitoring of business indicators, productivity, conversion, SLA, pending issues, formalization, and portfolio performance.

Requirements

Experience in Home Equity, real estate financing, mortgage credit, or financial products. Knowledge of mortgage credit journeys, document analysis, guarantees, formalization, registration, notary, resource release, and operation monitoring. Bachelor's degree in Administration, Economics, Engineering, Law, Accounting, Finance, Commercial Management, or related fields.

Additional Information

Experience Level

Mid-Level

Job Language

Portuguese

Employment Type

Full-time

Work Mode

On-site