Sr. Associate - Quality Assurance

Evaluate and document back-office transactions and processes to ensure accuracy, consistency, compliance, and data integrity. Monitor quality and compliance standards against established protocols and KPI targets. Provide effective feedback and coaching to team members and interact with clients on quality-related matters.

Bachelor's degree. Minimum 1.5-2 years of experience in a QA role. Overall 3+ years of experience in a back office/contact center environment in the Insurance domain, preferably in Underwriting or related processes.

Fixed work schedule with Saturdays and Sundays off, though this may change based on business requirements. The role is based in-office.