Manager, Technical Services

Diagnosing and resolving performance related issues. Advising on design and architecture including global distribution and replication of data. Collaborating with peer teams to provide seamless regional handovers of follow-the-sun issues. Building rapport with named accounts to understand customer architecture and encourage expansion of use.

A minimum of five (5) years practical experience running a technical support team. Strong people management skills with a focus on customer experience. Ability to lead-by-example with strong diagnostic and troubleshooting skills. Comfortable engaging in hiring decisions and performance management.

The position is based in Austin, TX with a hybrid working model. MongoDB offers a supportive and enriching culture for employees, including employee affinity groups and a generous parental leave policy.