Customer Support Analyst - México
BitsoCore Responsibilities
The role involves receiving and responding to all incoming customer requests via support channels, ensuring the first response adheres to service level agreements. This includes communicating effectively with internal and external stakeholders, compiling user requirements, and escalating complex requests to the operations team.
Requirements
Candidates must possess proven proficiency in both English and Spanish and be located in Mexico, with 6 months to over 1 year of experience as a Customer Support Agent. Essential qualities include a passion for customer service, flexibility for different schedules, the ability to work under pressure, and strong communication skills across various digital support channels.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
English
Work Mode
Remote