Customer Operation Specialist

Handles and resolves a variety of moderately complex customer issues ensuring timely and satisfactory solutions. Maintains clear, proactive, and timely communication with customers and channel partners regarding order and delivery status. Collects and analyzes customer feedback to identify trends, pain points, and areas for improvement in products, services, and processes.

Four-year or Graduate Degree in Business Administration, Economics, Sales, Marketing, or any related discipline or commensurate work experience. Typically has 2-4 years of work experience, preferably in customer relationship management (CRM), customer service, or account management. Preferable AI certification or degree.