Collections Analyst (Analista de Cobrança) - Sao Paulo / SP (Hybrid)
ClaraWhat You'll Do
Increase the operational efficiency of the Collections team through process automation and establish control and governance for external vendors. Contact delinquent customers via WhatsApp and email, and respond to Customer Happiness tickets. Participate in Collections team projects, identify automation opportunities, and manage vendor relationships while monitoring SLAs.
What We're Looking For
Prior experience with process automation tools or a strong technical foundation with a genuine interest in these tools. Experience in collections, credit recovery, or financial operations, along with vendor management skills. Strong analytical skills and intermediate/advanced English proficiency.
What We Offer
Competitive salary and stock options from day one. Multicultural team with daily exposure to Portuguese, Spanish, and English.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
English
Employment Type
Full-time
Work Mode
Hybrid