(NAM) HR Connect Inquiry Management Specialist

Support the case inquiry management team with cases, chats, and phone calls in a contact center environment. Serve as an instructor to customers on the systems and self-service options available for employees and managers. Assess risk when making business decisions and ensure compliance with applicable laws and regulations.

Previous relevant experience in a contact center is desirable. Knowledge of Workday and ServiceNow is a plus. Intermediate to advanced English level (writing and spoken) is required. A Bachelor's degree or equivalent experience is necessary.