Staff Knowledge Manager

Own the technical knowledge base end to end, including content strategy, taxonomy, quality standards, and the full content lifecycle from creation and review to retirement. Partner with Support Engineers and Escalation Managers to turn resolved cases, recurring issues, and technical insights into high-quality KB articles, how-to guides, and troubleshooting content. Establish a regular audit and gap analysis process to identify missing, outdated, or underperforming content.

Proven experience building or scaling a technical knowledge management program, ideally in a support or SaaS environment. Excellent written communication skills. Familiarity with AI-assisted support tools and comfort working with data to prioritize content creation.

Includes private medical, dental, and vision insurance. Hybrid work model with flexible hours. Competitive leave benefits and a global home office allowance.