Customer Support Analyst
PortsideCore Responsibilities
The Customer Support Analyst serves as the first point of contact for customer inquiries, accurately categorizing and responding to support tickets. They troubleshoot common issues and escalate complex cases with complete documentation.
Requirements
Candidates should have a bachelor's degree preferred in a related field and 1-3 years of experience in customer support, ideally in software or SaaS products. Familiarity with aviation operations and strong communication skills are also required.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
English
Work Mode
Remote